Refund Policy

Merchandise must be returned within 30 days of the order date
Items must be returned unworn, undamaged with all original tags attached. We do not accept a returned item that's worn, damaged, or altered in any way.
Merchandise must be unused and in perfect condition to qualify for return or exchange
Merchandise must be accompanied by the original product packaging
Any merchandise marked "Final Sale" cannot be exchanged or returned
Original shipping charges are non-refundable
International orders (include US) will NOT receive a prepaid shipping label
Email us (support@casezom.com) with your tracking number and pictures attached of the received item/package and detailed information to describe the issue. Your request will be processed and confirmed via email on working days usually within 72 hours.

Merchandise must be exchanged within 30 days of the order date

Exchanges will be processed within 2-3 business days after we've received the exchanged item
Original shipping charges are non-refundable
International orders (include US) will NOT receive a prepaid shipping label
An order can only be exchanged once

If you forget to apply a discount code at checkout we are able to apply the discount code only up to 12 hours after placing the order
Only one code can be used on a purchase
Coupon codes cannot be applied to previous purchases, nor can they be retroactively applied after an order has been shipped